Reservation
Please contact us at the following
address for reservations:
VIETLAND EXPLORE CO.,LTD
Add: No 5, Lane 90/19, Hoa Bang, Cau
Giay dist., Hanoi, Vietnam
Tel: + 84 4 7849589
Fax: + 84 4 7849946
Email:
info@vietlandexplore.com
Requests
After we received your request, we have
responsibility to response in the
erliest time within 24 hours except
Sunday and public holiday.
Bookings
For the bookings that sign up from our
website, we require the credit card
informationfor sercurity for the
booking. We will come back to you with
the availability within 36 hours except
Sunday and public holidays.
Vouchers
After confirmation to your booking, we
will send you the invoice and voucher.
Then, you please acknowlegde the email
as the authorization for the payment to
the bookings.
Voucher will be show at the hotel and
you don’t have to pay room money for the
hotel.
Payment
Payment will be made after you received
our confirmation to your booking with your acknowlegdment
For tour bookings, full payment will be
made 01 month before departure.
For hotel bookings, full payment will be
made after confirmation .
Payment can be made by the following
accepted methods:
- If the total amount below 1000
usd, we require you to make payment by:
Visa, Master and JCB card.
- If the total amount over 1000 usd, you
can make payment by credit card or bank transfer.
Payment by credit card:
Or you can make a deposit/payment for
tour services via our OnePay.com.vn
account by order link that staff will
send you via email . Vietland Explore is
a verified member of OnePay so we could
accept Credit Card, Visa Card, Master
Card and JCB card. Please note that the
4% bank charge/fees should be included.
Our bank account details are as follows:
Account name: VIETLAND EXPLORE
CO.,LTD
Account number: 00 11 371 789 183
Bank name: Bank for Foreign Trade of
Vietnam - VIETCOMBANK TW
Bank swift code: BFTV VNVX
Bank Address: No 198, Tran Quang Khai
str., Hanoi, Vietnam
Bank website:
www.vietcombank.com.vn
Or.
We prefer to make payment by Western
Union under name of director
Do Duc Tung
No 5, Lane 90/19, Hoa Bang str, Cau Giay
Hanoi - Vietnam
Tel: +84 4 784 9589
Deposit
Deposit is only for tours, you will pay
US$ 100 per person in advanced.
The the remain will be made 01 month
before your trip.
In case you cancell the tour, the
deposit won’t be refunded as it’s the
administrative fee.
Cancellation
Cancellation must be made before one
month at least, we will make the
cancellation and charge the credit card
fee only. Other charge is subject to the
hotel.
Hotel cancellation:
All prepaid hotels are subject to the
following cancellation charges:
>14 days We Guarantee 100% Money Back,
Only US$10 administration
charge per booking is forfeited. Thus if
we collect from credit card, 3% will be
charged.
7-14 days before arrival: 10%
2 - 6 days before arrival: 40%
< 2 days before arrival: 100 %
Tour cancellation:
>14 days We Guarantee 100% Money Back,
Only US$100 administration charge
7-14 days before arrival: 10%
2 - 6 days before arrival: 40%
< 2 days before arrival: 100 %
Refunds
Refunds will be made when the booking is
cancelled from you. We will charge the
credit card fee only.
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