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  Payments & Refund


Reservation

Please contact us at the following address for reservations:

VIETLAND EXPLORE CO.,LTD
Add: No 5, Lane 90/19, Hoa Bang, Cau Giay dist., Hanoi, Vietnam
Tel: + 84 4 7849589
Fax: + 84 4 7849946
Email: [email protected]

Requests
After we received your request, we have responsibility to response in the erliest time within 24 hours except Sunday and public holiday.

Bookings

For the bookings that sign up from our website, we require the credit card informationfor sercurity for the booking. We will come back to you with the availability within 36 hours except Sunday and public holidays.

Vouchers

After confirmation to your booking, we will send you the invoice and voucher.
Then, you please acknowlegde the email as the authorization for the payment to the bookings.
Voucher will be show at the hotel and you donít have to pay room money for the hotel.

Payment

Payment will be made after you received our confirmation to your booking with your acknowlegdment
For tour bookings, full payment will be made 01 month before departure.
For hotel bookings, full payment will be made after confirmation .

Payment can be made by the following accepted methods: 
- If  the total amount below 1000 usd, we require you to make payment by: Visa card or Master card.
- If the total amount over 1000 usd, you can make payment by Visa card, Master card or bank transfer.

Our bank account details are as follows:
Account name: VIETLAND EXPLORE CO.,LTD
Account number: 00 11 371 789 183
Bank name: Bank for Foreign Trade of Vietnam - VIETCOMBANK TW
Bank swift code: BFTV VNVX
Bank Address: No 198, Tran Quang Khai str., Hanoi, Vietnam
Bank website: www.vietcombank.com.vn

Deposit

Deposit is only for tours, you will pay US$ 100 per person in advanced.
The the remain will be made 01 month before your trip.
In case you cancell the tour, the deposit wonít be refunded as itís the administrative fee.

Cancellation

Cancellation must be made before one month at least, we will make the
cancellation and charge the credit card fee only. Other charge is subject to the hotel.

Hotel cancellation:

All prepaid hotels are subject to the following cancellation charges:
>14 days We Guarantee 100% Money Back, Only US$10 administration
charge per booking is forfeited. Thus if we collect from credit card, 3% will be charged.
7-14 days before arrival: 10%
2 - 6 days before arrival: 40%
< 2 days before arrival: 100 %

Tour cancellation:

>14 days We Guarantee 100% Money Back, Only US$100 administration charge
7-14 days before arrival: 10%
2 - 6 days before arrival: 40%
< 2 days before arrival: 100 %

Refunds

Refunds will be made when the booking is cancelled from you. We will charge the credit card fee only.
 

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