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  FAQ

  1/ How can I trust the quality of the tours that I buy from Vietland Explore Co.,ltd
  2/ How do I book and pay for a tour?
  3/ What if I need to cancel or change my itinerary?
  4/ Do you offer longer or more customized tours?
  5/ What if I have special needs for the tour?
  6/ How can I book rooms at the hotels/resorts?
  7/ When do I need to pay for hotel/resort booking?
  8/ Can I make a reservation for someone else?
  9/ Can I make payment for someone else using a credit card?
  10/ How do I know my reservation is confirmed?
  11/I am not ready to book right now, what should I do?
  12/ What currency your prices are in?
  13/ Do you accept credit card?
  14/ How many payment methods do you offer and what are they?
  15/ Do you have electronic air tickets?
  16/ I just received my flight ticket and there is a problem with it. What should I do?
  17/ What happens if I make an airline booking and then do not confirm or pay?
 
1/ How can I trust the quality of the tours that I buy from Vietland Explore Co.,ltd
Vietland Explore Co.,ltd is a professional company limited that offers great travel services to thousands of happy client. All our staffs have a minimum of 2 years customer service experience and receive ongoing sightseeing tour information updates & expert operational guidance from our many tour providers.You can read the feedback of our clients after the trip with us ,even you can have chance to talk, to email to our satisfied and repeat customers.

 
2/ How do I book and pay for a tour?
Once you have found a tour that you would like to book, please click on "Book Now" and fill in your booking details (the departure date that you would like to go, the package, the number of people, your full name, nationality, email address and any special requests...).

Once we confirm the availability, we will send you an email to the confirmation with our payment policy infomation. With this, you can choose your preffered payment method and pay us, you DO NOT need to pay total in advance, we just need at US$ 100 per person for Deposit, to ensure that you use our services.

With flight or train ticket bookings we require 100% total payment in advance. If you would like to pay by others methods, please inquire with us directly.


 
3/ What if I need to cancel or change my itinerary?
We allow you to change your dates with no additional cost. However,the confirmation will depend on the availability of the services you use. Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel. For each tour, the cancellation and change policies depend on the status of services providing. Please contact us for any change or cancellation as soon as possible.

 
4/ Do you offer longer or more customized tours?

Most of our tours on the website http://www.vietlandexplre.com  can be changed or customized as your requirement.

If you have questions about a particular tour or would like a longer or more customized tour, please contact us at [email protected] , and our travel experts will help you find your best travel itinerary. 



 
5/ What if I have special needs for the tour?
If you have special requirements ? for example, if you have a large group or young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies ? please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation ...) to ensure that we can meet your needs.

 
6/ How can I book rooms at the hotels/resorts?

Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with "Booking" and please fill out all customer and payment information, as well as any special requests.

We will confirm the availability of the hotel, and send you payment details as with tour booking.



 
7/ When do I need to pay for hotel/resort booking?

All hotel/ resort reservations must be paid in advance and immediately after booking the hotel/resort. We cannot hold hotel/resort bookings without payment.

Note that we accept payment through PayPal, then it's easy for you to send us the Deposit, to hold your hotel/resort bookings.

If you are paying by credit card online, your credit card will not be billed until after we confirm the availability of the hotel.

If you would prefer to pay by cash or bank transfer within Vietnam, we will confirm the availability of the hotel with you and make arrangements for payment. You can pay us 20% in advance for Deposit and remit the balance upon your arrival in Vietnam ( main cities as Ho Chi Minh city, Ha Noi and Da Nang



 
8/ Can I make a reservation for someone else?

Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details. You can also pay by cash, paypal or bank transfer for someone else. However, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.



 
9/ Can I make payment for someone else using a credit card?
No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.

 
10/ How do I know my reservation is confirmed?
After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email

 
11/I am not ready to book right now, what should I do?

For flights, you can make a booking and then we can hold the booking for a limited period of time until you are ready to purchase and issue the ticket. When you make a booking, we will inform you of the amount of time until the ticket must be issued since this timeframe varies by airline.

 

For hotels, in order to make a booking and hold a room, you must confirm and pay immediately. Unfortunately, we cannot hold a hotel booking for you without payment.

 

For tours, as tours are related to hotels booking. We will need you at US$ 100 per person for Deposit. This amount is to cover our costs if you cancel the tour. Almost is for cancelation charges of hotels/resorts.



 
12/ What currency your prices are in?
All of the prices on our website are in US Dollar.

 
13/ Do you accept credit card?
Yes, We accept Mastercard and Visa card.

 
14/ How many payment methods do you offer and what are they?
Now we offer 3 payment methods: Cash, Bank transfer, Secure online payment.

 
15/ Do you have electronic air tickets?

Yes, we have Electronic tickets.

However, some routes still use Paper tickets such as: Danang- Nha Trang// Danang - Pleiku ... and some short routes.



 
16/ I just received my flight ticket and there is a problem with it. What should I do?
Please contact the customer service team immediately. If your flight is less than 48 hours from the time that you receive the ticket, please contact a customer service representative directly by phone at +84 4 8320 320 outside of Vietnam. If the flight is more than 48 hours from the time that you receive the ticket, please contact us by phone or email at [email protected]

 
17/ What happens if I make an airline booking and then do not confirm or pay?
When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.

If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.



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